FAQ - Online

It is very easy to set up a new betBonanza account.

  • In order to place your bets at betBonanza you must first register a new account. You can sign up by filling in the player registration form. It is very important that you provide us with correct personal information so that we can provide you with the best online betting services.
  • The company reserves the right to deny customers who provide false information as well as refuse them the payment of any winnings and/or money withdrawal requests. At any time the company may request additional information from any user. Upon request, the user is obligated to provide any of the following valid means of identification in order to prove their identity: National Identity Card, Voters’ Identity Card, Drivers’ License or International Passport.

No, it is strictly prohibited to create more than one online account per one user. To recover your password, click on the ‘Forgot your password’ link available under the Password tab on the Login page.

betBonanza offers a variety of methods to deposit and withdraw your money. We are also constantly searching for new and better payment methods to be added to our system.

For more information on all available deposit and withdrawal options, visit the Deposit or Withdrawal of your account in the betBonanza website.

Note: You must be a registered betBonanza customer to deposit/withdraw money at betBonanza.

Withdrawals are processed from 8:00am – 10:00pm, if you have requested your withdrawal during these hours, we will try to approve it as soon as possible. If you have requested it after 10:00pm, we will take care of it first thing the next morning. However, note that at times we may have many withdrawals to process, therefore in most cases it will not happen instantly.

If you want to cancel your withdrawal request, you will be able to do it before it is processed. Simply go to the Withdrawal section of your account and all the pending and unapproved Withdrawal requests will be visible there under the withdrawal request form, then choose the withdrawal request that you want to cancel and click on Cancel button. Your money will be transferred back to your gaming account within a couple of minutes.

Please contact our Customer Support using one of the available contact methods and we will check your transaction..

To bet on a single event, choose the bet type/option from the Sports section on the betBonanza website. To find the event you want to bet on, use the left side sports selector, Last minute bets or Popular categories. Once you find the event, click on the selection you want to bet on and your pick will automatically appear in the Bet Slip.

Once your bet is in the Bet Slip, you can enter the amount of money you wish to bet on your selection by typing a number into the Bet Amount box. You can add up to 50 single bets on one Bet Slip. As soon as you are satisfied with your selection, click Confirm.

Note: You must be a registered betBonanza online customer in order to place bets.

To place a multibet, you must select two or more selections of different events. This will switch the betslip to the multibet tab. You can add as many as 50 selections to your multibet. To select different events, you can navigate among different sports categories in the Sportsbook lobby or simply select odds from Popular and Last-minute bets. Selections will be added in your multibet as soon as you click on them.

The more selections you add, the higher your total odds and potential winnings will be. You can see how the total odds of your bet change on your betslip when you add new selections.

Once you are satisfied with your selections in a multibet, enter the amount of money you wish to bet on your selection by typing a number into the Bet Amount box and click on the Confirm button.

Note: You must be a registered betBonanza online customer in order to place bets.

To place a system bet, you must select minimum of three selections of different events and the System tab in your betslip will get enabled. You can navigate among different sports categories in the Sportsbook lobby or simply select odds Popular and Last-minute bets. Selections will be added in your System bet as soon as you click on them.

When you have selected all the selections to add in your System Bet Slip, you can proceed to the check boxes below where you can select the type of system you wish to bet on.

You can see how the potential winnings and the types of systems available to bet for you change when you add selections to your bet. The maximum selections you can choose for your system bet is eight.

Once you are satisfied with your system bet, enter the amount of money you wish to bet on your selection by typing a number into the Bet Amount box and click on the Confirm button.

Please note the bet count in each of the systems, you will need to place at least the minimum bet on each of the bets in the system.

Note: You must be a registered betBonanza online customer in order to place bets.

Live bet is a bet which is placed on outcome of live sports event, after the event has already started. The bets for Live betting become available only when the game starts, or couple of minutes before it. During the game, odds on outcomes constantly change and adjust according to what is happening in the game. Due to this and a small delay in transmission from the actual event, there is a small 5-10 second delay on accepting Live bets.

No. Once a bet has been confirmed, it cannot be cancelled. However, you can use the Cash Out functionality to reclaim some part of your bet or winnings if the event you bet on has not finished yet and Cash Out is available for that event.

The minimum bet for sports bets and virtual games, including number games on our website is ₦50. The maximum bet is not specified and can differ from event to event, however maximum winnings from one bet can never exceed ₦10,000,000 in Lagos state or ₦50,000,000 in other states.

Our aim is to settle all the bets as fast as possible as soon as the event results are known. Our customers are our priority and we do our best to process our customers’ bets without a delay. However, sometimes delays can happen due to the requirement of official validation for the event outcome.

What is a Cash Out? It is an option allowing you to withdraw your money during the game by increasing your initial bet or reducing the risk of losing. With Cash Out you can withdraw your bet before the final whistle – all you need to do is choose the Cash Out option in your Bet Slip.

To Cash Out, click on My Account icon on top of the page and select Betting History. You will see all your bets, and for open bets Cash Out button and how much you can withdraw will be displayed, if the bet is available for Cash Out. By clicking on the Cash Out button, you will immediately receive the specified amount into your betBonanza account. The Betslip will indicate that the Cash Out has been successful.

As a registered user, you can follow all of your account transactions, bets in-play and results at any time through the following in your account sections:

  • Transactions
  • Betting history

Yakata bonus is earned by adding 5 or more selections with odds of 1.2 or more in your betting slip. The more selections you add, the higher potential bonus you can receive if your bet wins. betBonanza gives you up to an impressive 200% bonus on top of your winnings for 40 and more selections in one bet! You don’t need to do anything else, just place your bet and win it, and Yakata bonus will be added automatically to your winnings.

Once a Free Bet is credited to your betBonanza account, you need to choose the event you’re going to bet on and you will be able to see the Free Bet option in the bet slip immediately. Then, simply select the available Free Bet and confirm your bet. Once the outcome is decided, any winnings you may have acquired will be transferred to your betBonanza account immediately.

No. One account covers it all – while logged in, you will be able to bet on any sports, Virtuals or play in the Casino, as well as use any other services you see in the betBonanza website. All the funds in your account will be accessible for any of and all of the games.

By clicking My Account icon on top of the page and then selecting ‘My Account’, you can view your account settings as well as upload documents, change your password, limit your losses, deposits, and wager amounts; self-exclude yourself from gambling at betBonanza and disable your account.

betBonanza takes your privacy and security very seriously. All data and personal information is protected by the industry leading security features and encryption methods. Visit the Security & Privacy page to find out more.

If you are having trouble accessing your betBonanza account, don’t hesitate to contact our Customer Support team by using one of the provided contact methods and we’re going to help you solve any issues as soon as possible. Please note that a forgotten password is the most common unsuccessful login cause and you can reset your password by clicking on the ‘Forgot your password’ link available under the Password tab on the Login page.

We offer various ways for our customers to contact our Customer Support team. The simplest one is to either call us on 01-6317777 or chat with our Support Agents in online Live chat. Alternatively, you can send us an email to [email protected] and we will reply you shortly. Check out more on how to contact our Customer Support here.

Refresh the page or log out and log back in again. If the problem persists, please contact our Customer Support by one of the methods available here.

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